Shipping policy

1. Order Processing Times
All of our art prints are either printed to order or packaged by hand to ensure the highest quality.
  • Processing Window: Orders are typically processed and prepared for shipment within 2-5 business days.
  • Exclusions: Processing times do not include weekends or public holidays. During peak holiday seasons, processing may take an additional 1–2 business days.
2. Estimated Shipping Times
Shipping transit times begin after your order has been handed over to the courier. Estimates depend entirely on your location:
  • Domestic Shipping (UK): 3-7 business days.
  • International Shipping: 10–21 business days (depending on the destination country and customs processing).
Please note: Shipping carriers may experience unexpected delays due to weather, customs holds, or high volume. We cannot guarantee exact delivery dates.
3. Shipping Rates & Tracking
  • Rates: Shipping charges for your order will be calculated and displayed at checkout.
  • Tracking: Once your order leaves our studio, you will receive a shipping confirmation email containing a tracking number. Please allow 24–48 hours for the tracking information to update.
4. International Customs, Duties, and Taxes
SantiOakriver is not responsible for any customs fees, import duties, or taxes applied to your order by your country’s government. All fees imposed during or after shipping are the sole responsibility of the customer (tariffs, taxes, etc.).
5. Damaged in Transit (Our Guarantee)
Art prints are fragile, and we take great care in packaging them in to keep them safe. However, accidents happen during transit.
  • If your print arrives bent, torn, or damaged, please email us. 
  • To claim a replacement: You must email santioakriver@gmail.com within 72 hours of delivery with clear photos of both the damaged print and the outside packaging. We require these photos to file an insurance claim with the postal carrier.
6. Lost Packages & Incorrect Addresses
  • Incorrect Addresses: Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the buyer. If a package is returned to us due to an incorrect address, the buyer must pay the shipping fee to have it resent.
  • Lost Packages: If your tracking information states "Delivered" but you cannot find your package, please check with neighbors or your local post office before contacting us. If a package is deemed lost in transit by the carrier, we will work with you to find a solution.